1)
When will my order ship? We take pride in our service and ship all orders as quickly as possible.
Yardage orders are normally shipped in 1-2 business days
excluding Thursdays (as we are closed), but may sometimes take up to 3 business days.
We ship on a first come first serve basis and choosing a quicker shipping method will not put your order
ahead of those that were placed sooner. A quicker shipping method will only affect the time your shipment takes to reach you AFTER
it has been picked up by UPS. Please note that it sometimes takes us up to 3 weeks to process sample orders to
enable us to offer quick shipment of our yardage orders. We request that samples are not ordered if this time frame is not acceptable. We hope to be able to fill sample
orders as quickly as yardage orders in the future, but for now, we have no choice but to delay them.
2)
How long will it take for my order to arrive?
Allowing for order processing and UPS GROUND transit times combined, most orders should be received within 2 weeks.
Click Here to view transit times via UPS GROUND.
3)
How can I track my order?
You can track your UPS shipment directly over our website after it has been shipped using the order number you were provided when you placed your order.
If you placed your order online and entered your correct email address, you should have received an email containing your order number.
If you placed your order over the phone, you should have received a sales order number beginning with the letter "s".
Click Here to use either of these numbers to track your order.
Sample orders are shipped via USPS and are not trackable using our tracking page. If the correct email address was entered, you should receive
a shipment notification via email when your sample order ships.
4)
Can I change or cancel my order?
In most cases, as long as your order has not already been processed, it may be changed or cancelled. To do so, you can either e-mail OR
call customer support @ (205) 487-8040. Please be ready to provide your order number if possible. If it has already
been processed, you have the option to refuse the shipment when it arrives, however the shipping charges will
be at your expense. Unfortunately, special orders cannot be changed or cancelled once they have been confirmed by all parties involved.
5)
Part of my order is wrong or missing.
Please notify us immediately if we made a mistake in packing your order. We try to be very careful, but we do sometimes
make mistakes..... every once in a while :-) If a mistake has been made due to our error, we will immediately ship you the
correct or missing item(s) at no cost to you, of course. In the case of the wrong item(s), we will include a return label
with your new shipment. You will need to have the package ready to go when UPS arrives with your replacement and just place the return label on the package being returned and send it with the UPS driver
to be returned to us.
6)
What is your shipping fee?
We charge UPS or USPS published rates on all shipments requiring a shipping charge. Sample orders are shipped via
USPS and incur a flat $3.95 shipping charge for up to 10 samples (price does not include cost of samples). To get the best
shipping detail, you can place the product / quantity of your choice in your basket and select "shipping options" located in the
basket screen on the left side of our site. This will give you the available shipping methods and pricing information. If, for some reason, the shipping
cost is not calculated, please contact us for the information.
7)
I have not received my order.
We sometimes have order delays because of certain concerns or backordered shipments. We always try to contact our customers
when these situations arrise and keep them updated as much as possible. We may have already tried to contact you regarding your order. Please check your email and voice mail
to make sure we have not tried to make contact.
Another possibility, although an uncommon one, is when an order results in a failed transaction and we never receive your information. If you placed a yardage order over 3 business days ago (excluding Thursday), or a sample order over 3 weeks ago and you are unable to track it or feel you should have already
received your shipment, please Click Here
so that we can investigate further.
8)
Do you ship to PO Box and / or APO addresses?
Yes we do (but with possible delays). To order, simply place your order over our website and enter your billing and shipping information. Please note that there may be processing delays
due to shipping issues, but we have listed a couple of options below that can help speed up the process a little.
*For PO Box addresses, shipping will be calculated as a UPS shipment and the charge may differ from the amount charged by USPS.
To avoid unnecessary delays, if the difference is minimal (more or less), we will keep the amount as is and process your order ASAP.
If the difference is a substancial amount, the shipping charge will be corrected and your balance will be adjusted before we ship. If you have a shipping maximum, you may wish
to list this information in the Special Instructions section during checkout or you may wish for us to contact you before we ship regarding any changes.
*For APO shipments, you will receive a message stating
that shipping could not be calculated. You should proceed with your order and we will contact you with shipping information after we complete our estimates. At this time, you will have the
option to cancel your order if you do not approve of the shipping cost. However, our initial contact will be an ESTIMATE only because we choose not to cut our fabric until an order has been
confirmed. Our estimates are generally very close but the actual charge could differ slightly and you will be charged accordingly. We will not contact you again for your approval as long
as there is no more than a $5 difference in our estimate and the actual shipping charge. For speedier processing, you may wish to give us an idea
of the amount you are willing to pay for shipping in the Special Instructions section during checkout. By doing this, we will not have to contact you and wait on a reply before we
ship if the actual shipping charge is within your budget allowance.
9)
Do you ship internationally?
Although we hope to be able to ship to international addresses in the future, we currently ship inside the USA only.
