1)
Do you have a catalog? Unfortunately, we do not. Because of our constantly changing
inventory, it would not be cost effective for us to issue a printed catalog.
2)
Is there a minimum order?
When ordering fabric and / or fringe, the minimum order is 1 yard per item.
3)
How are your products sold?
All of our fabric and fringe is priced and sold per yard. A quantity of "1" is equal to 1 yard; a quantity of "2" is equal to 2 yards, etc.
Items other than fabric or fringe is sold per each.
4)
Can I get more information about a particular item?
Depending on the type of information you need, we can give you a little more detail about most items we carry. If you would like our opinions as far as looks,
uses, or feel of a fabric, we would be more than happy to help. However, if you need specific information that is not listed on our site about a particular
item, we may not be able to help as much, but we will do what we can. In general, if contents are not listed for a fabric, it is because the contents were not labeled
when we received it. If you need this information, we can do a burn test to get a pretty good idea of the contents, but we will not be 100% positive about our results.
5)
Can I order samples?
Yes you can (most of the time). When available, our samples are $2.00 each with a priority mail flat fee shipping rate of $3.95 for up to 10 samples. We determine our sample sizes by the fabric or fringe pattern. You will receive a smaller sample for a solid or small patterned fabric and a larger
sample for larger patterns (but no larger than a 9" x 9" depending on the price of the fabric). If you are interested in a very large patterned fabric, you would benefit more to purchase 1 yard because a sample would not give you the full detail. Unfortunately, due to the high demand,
sample orders can take up to 3 weeks for processing. If you would like to order samples, click here.
6)
Can you give me a fabric quote?
If you need a fabric quote for a Richloom Fabric that has not been discontinued, we can indeed. However, if you need a quote for another fabric in which you have the manufacturer's name and stock or item number,
we are unable to help. On the other hand, if your search does not include a particular manufacturer and your options are open, please feel free to contact us with details.
7)
Do you sell to the public?
Yes, our website is priced for the general public and only a 1 yard or 1 item minimum is required for purchase.
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8)
What is your return policy?
Please click here to view our return policy.
9)
Can I change or cancel my order?
In most cases, as long as your order has not already been processed, it may be changed or cancelled. To do so, you can either e-mail OR
call customer support @ (205) 487-8040. Please be ready to provide your order number if possible. If it has already
been processed, you have the option to refuse the shipment when it arrives, however the shipping charges will
be at your expense. Unfortunately, special orders cannot be changed or cancelled once they have been confirmed by all parties involved.
10)
Will my fabric and / or fringe be shipped in 1 continuous piece?
We ship fabric and fringe in 1 continuous piece whenever possible (which is most of the time). However, there are some occasions in which we
are unable to do so for some reason or another. If this situation arrises, our support staff will contact you if we feel there is a need (such as an order of 10 yards or less that would need
to be continuous for full use). Sometimes, on slightly larger yardages, we just add a little to your order to make
up for separate pieces. And to answer a question that is asked quite often, we never cut yardage orders into 1 yard cuts unless it is requested by our customer. If you require
your fabric or fringe in a continuous piece or if you have requests, you can list the details in the Special Instructions section during checkout.
