1)
What payment methods do you accept? When ordering over our website, we accept Visa, Mastercard, Discover, and American Express.
If you would like to pay by check or money order, please use our Printable Order Form. If you prefer COD shipments,
please call us @ (205) 487-8040 to place your order. However, we require payment by cashiers check or money order for all COD shipments.
2)
Is there a minimum order?
When ordering fabric and / or fringe, the minimum order is 1 yard per item.
3)
How are your products sold?
All of our fabric and fringe is priced and sold per yard. A quantity of "1" is equal to 1 yard; a quantity of "2" is equal to 2 yards, etc.
Items other than fabric or fringe is sold per each.
4)
When will my account be charged?
To practice good business, we will not charge your credit card until your order ships. This ensures that you are only being charged for the items
you receive in case of any out of stock or backorder issues. If you do your banking online, you may notice that the amount of your order value
shows up in your unavailable balance detail. This does not mean that we have already charged your account. This simply means that this amount was approved by
your bank and has been reserved for your order. We will not actually finalize this transaction until your order ships.
5)
Do my billing and shipping addresses have to match?
No they do not. However, it is extremely important that your billing address matches the address on file with your credit card bank. If this information
matches, we will ship your order to the address of your choice as long as it within the USA.
6)
Can you give me a fabric quote?
If you need a fabric quote for a Richloom Fabric that has not been discontinued, we can indeed. However, if you need a quote for another fabric in which you have the manufacturer's name and stock or item number,
we are unable to help. On the other hand, if your search does not include a particular manufacturer and your options are open, please feel free to contact us with details.
7)
Am I eligible for a discount?
Maybe.... If you have a tax number related to fabric, please create an accountAND fill out our Wholesale Request Form for information. We are also pleased to offer schools and churches
a discount on most items that are not already discounted or on clearance. To place an order for a church or school,
please call us at (205) 487-8040 to receive your discount.
.
8)
My credit card appears to have been charged twice.
This is something we are told often when an order that was placed over our website has been changed due to customer's request or out of stock / backorder issues..... If you do your banking online, you may notice that the amount of your original order value
shows up in your unavailable balance detail. This does not mean that we have already charged your account. This simply means that this amount was approved by
your bank and has been reserved for your order. After your original order has already been approved, if there are any changes made that affect your total balance, we then have to process your entire order in office.
This means that we have to generate a brand new order and delete the original. When this is done, the new charge will show up almost immediately and the original amount that has already been reserved for your order will eventually "disappear" from your
banking detail. If no changes were made to your order after being placed, then a mistake has been made and you need to email us or call us @ (205) 487-8040 to resolve this issue.
9)
How long does it take to receive a refund?
We try to process refunds within 2 weeks after receiving a return. You will receive confirmation in the mail after your refund has been completed.
Please note that we can only refund what we receive so it is a good idea to keep all tracking numbers or request delivery confirmation.
